Beyond Action Personal Training Policies

Program Goals
The goals of the Personal Training program are as follows:

• Provide a safe and fun exercise environment for participants to reach and maintain personal fitness goals.

• Provide a variety of information and services that meet the participant’s needs.

• Communicate the benefits of a healthy and active lifestyle.

• To provide trainers who are excited, motivated to train, constructively challenge participants, and provide excellent customer service.

Fees

• Clients who purchase personal training session(s) will receive one full assessment included with the initial purchase.

• The full assessment will be conducted prior to the first training session. Fees are subject to change, please contact Beyond Action to confirm costs of services.

Expiration Date of Training Package

• All training sessions or services must be purchased in advance. All sessions must be used in their entirety within one (1) month from the date of purchase. Any sessions remaining after the one (1) month period will be considered expired and nonrefundable.

Appointment and Payment Timeline

• All payments must be prepaid; services will not be rendered without prior payment.

• In the event that prior payment is not received from the client, the client will be notified.

Appointment Confirmation

• All personal training service-related appointments must be confirmed by the trainer and client no later than 24 hours prior to the scheduled appointment. If the appointment is not confirmed or is not confirmed within this time frame the trainer may not be available to meet for the appointment. It is the responsibility of the client and the trainer to communicate in an effective and timely manner in confirming appointments.

Appointment Cancellation

• Cancellations must be made 24 hours in advance in order to reschedule or receive a full refund. If the cancellation is less than 24 hours of the scheduled time the training session and the money are nonrefundable.

• The trainer is required to wait 15 minutes for the client to show up for the scheduled appointment. If the client fails to show up for the scheduled appointment, the appointment and fee(s) will be forfeited. If the client is late for the appointment the trainer is not obligated to make up the missed time. For example, if the client is 15 minutes late and arrives for the appointment the session will only be 45 minutes.

No Show Clients

• Clients who do not cancel appointments within the designated time (i.e. 24 hours in advance) & do not show for the scheduled appointment will not be reimbursed for the missed session.

Clients Attire

• Participants must wear clothing and shoes conducive to the exercise(s) being conducted, no boots, shoes with metal buckles, flip‐flops, etc. are permitted. Clothing with an offensive, derogatory or sexual nature is not permitted. Participants who are dressed inappropriately will be asked to adjust as needed or asked to leave the facility.

Client to Trainer Ratio

• In order to provide safe, fun and an effective workout session for the participant in the gym, the training session will be limited to one client per trainer per session or two clients per session if buddy training. Outdoor training sessions will be limited to 10 (ten) clients per session.